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Warranty & Cancellations

Warranty & Cancellations


At V-Revive we provide customers with a 100% satisfaction and sense of security by providing them with an onsite support warranty and after sale service.

All products are handled and delivered by trained personnel who will handle and assemble the products and will also instruct you as to the proper way to use the products.

In any case of technical or mechanical issue, please contact us on our customer service number 078080841 with confidence.

All portable products are covered with a 15 months warranty and all massage chairs are covered with 24 months of warranty.

The warranty services provided by V-Revive covers all types of interventions, including travel costs, as well as the cost of spare parts and labor.

Depending on the nature of the problem your product may have, V-Revive’s Technical Department will decide whether the product requires:
1. To be fully replaced
2. To be repaired at your location
3. To be picked up and transported to our repair shop.

We provide warranty service extensions if requested. You can choose to extend the warranty from 2 years to up to 5 years. The annual cost of warranty depends on the product and model of each product.

Warranty Cancellation


There are certain situations that may lead to cancellation or void the warranty.
If the product has a physical damage
If the product has been damaged by water or any other liquid.
If the product has been damaged by fire or exposed to fire.
If the product has been kept in an improper condition, if it has been repeatedly used in an environment with significant temperature differences, which cause condensation or solar radiation.
If the product has been used with third party accessories other than the ones provided with the product.
Misuse or abuse of the product in any physical form
The warranty does not cover any issue or problems that are not reported within the warranty period.
If the product was tampered with or repaired by an unauthorized person.
If the product has been further sold to another individual or company, the warranty is not transferred.

V-Revive’s technical team participates annually in specialization courses, which means that the services provided by our company will live up to your expectations. We recommend that you contact our personnel with confidence and that you notify us in connection with any situation that may arise while using our products.

Refunds and Cancellations


The Right to return your product: 7 days cool off period


You have the right to cancel online purchases and other purchases of goods and services that you have not made in a store or showroom (for example by telephone) within 7 days. You do not need to provide a reason in this case.
However, the 7-day cool off period does not apply to all purchases. Exceptions are for example: Specially manufactured or personalized products.
The 7-day cool off period starts from the day you receive the product, after these 7 days the right to return the product expires. If your cool off period does not expire on a working day, it will be extended to the next working day.
As indicated, these legal guidelines do not apply to purchases of massage chairs or other portable units in our showrooms, or for purchases made by telephone or written orders following your showroom visit.

Conditions


Your return will only be accepted if the returned products are complete and in good condition. The product may be returned provided it is in perfect condition (including its packaging) and does not show any signs of wear and tear. If parts are missing, your return may not be accepted.
Returning products after the 7-day reflection period is only accepted if the warranty conditions apply.
If your product is damaged, you must report this to us within 48 hours by e-mail or telephone contact.

Refund


Your money will be returned to you within 14 days of your cancellation. However, your refund may be delayed if we have not yet received the goods or proof that you have returned the goods.
For orders of massage chairs received online or by telephone (and where no visit to our showroom has taken place), V-Revive reserves the right to deduct transport costs from the purchase amount. The costs for the service of returning the product are depending on your location.

Product Warranty & Repair


In case the purchased product has broken down, please contact us via e-mail at customercare@v-revive.co.nz in order to discuss the details necessary for the repair work. If the fault is unknown or hard to fix at the client’s location, the product will be transported to V-Revive’s maintenance and repair department. All transportation, packaging, and repair costs will be covered by V-Revive.

Settling of Disputes


By using our website (by visiting it or buying products off it), the user agrees that the laws shall govern the above-mentioned Terms and Conditions as well as any dispute of any kind that may arise between the user and Helping Hands New Zealand (Ltd) trading as V-Revive. All conflicts shall be settled in a friendly manner. If this should fail, then the dispute shall be brought before a court of law, in accordance with the laws in force.